Personal Information Collection Statement
Dealer Drive Australia Pty Ltd (ACN 165 751 093) and its related bodies corporate (“Dealer Drive”) operate the website www.dealerdrive.com.au and Dealer Drive’s network of applications and related services (“Dealer Drive Network”).
This policy sets out how Dealer Drive collects, uses, discloses and manages your personal information.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Dealer Drive and privacy
Dealer Drive respects the importance of your privacy and is bound by the Privacy Act (1988) (Cth) (“Privacy Act”) including the Australian Privacy Principles (APPs) and applicable privacy regulations. Dealer Drive is committed to protecting your privacy when managing your personal information and has policies and procedures to ensure that personal information is handled in accordance with the Privacy Act and the APPs.
What personal information is collected?
Personal information collected by Dealer Drive will depend upon the circumstances of collection and on the services that we are providing to you and may include (but is not limited to):
Dealer Drive does not typically collect sensitive information as defined in the Privacy Act, such as racial or ethnicity information, political opinions or associations, criminal records (save where provided by law enforcement authorities) or health information. However, where you agree, Dealer Drive may collect sensitive information from you in certain circumstances, such as when we are considering an application for employment or if any such information is incidentally provided to Dealer Drive through your provision of other materials or information (for example, your drivers licence).
How is personal information collected?
Dealer Drive collects personal information in a number of ways, including:
How is personal information used?
More specifically, your personal information may be used for the following purposes:
How is personal information disclosed?
- information technology providers including carriers or networks;
- marketing and market research advisers and survey providers;
- professional advisers;
- data service providers, who may also disclose your personal information to our third party partners for the purpose of personalising the advertising you receive from us and them; and
- payment providers;
Where Dealer Drive discloses your personal information to a data service provider, Dealer Drive will take all reasonable steps to ensure those data service providers comply at all times with the Privacy Act and APPs.
Maintaining personal information quality
Dealer Drive strives to maintain accurate and up-to-date records. To facilitate this, please let us know if any of your details change. We may verify the accuracy of personal information we hold against information about you held by a third party. You may update certain personal information by contacting us by email at firstname.lastname@example.org.
Dealer Drive may destroy or de-identify personal information once the information is no longer deemed required by the business.
How to access your personal information
You generally have a right to access your personal information, subject to a few exceptions provided by law. If you wish to access your personal information, please contact us by email at email@example.com. Please remember to provide as much detail as you can as this will help us to find the information. Generally, there will be no charge for this service, however you may be required to verify your identity before any information is released to you. Depending on the volume, type or method of access to the information you request, Dealer Drive may charge you some fees, however these will not be excessive and will not apply to the making of the request. Please note that, depending on the volume or nature of the information required, it may take a number of days to fulfil the request.
About security and personal Information
Dealer Drive takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure. Your personal information may be stored in hard copy documents, but is generally stored electronically on Dealer Drive’s systems.
Transfer of personal information outside of Australia
Dealing with Dealer Drive anonymously
You may deal with Dealer Drive anonymously by using a pseudonym, unless Dealer Drive is reasonably required or authorised by law to deal only with an identified person, or it is reasonably impracticable for us to respond to you if you have not identified yourself.
What if you don't provide personal information?
If you choose not to provide personal information when requested, Dealer Drive may not reasonably be able to provide you with the full range of Dealer Drive services.
When accessing the Dealer Drive Network, we may request permission to collect your location (including your GPS coordinates) in the course of a test drive process.
Dealer Drive, Linked Sites and cookies
What if I have a problem?
If you have a problem, complaint, want to change your personal information or just wish to enquire about privacy please contact us.
Location and Postal Address:
449 Punt Road, Richmond, VIC 3121
Attention: Dealer Drive Support Team
Dealer Drive treats complaints relating to privacy extremely seriously. If you submit a concern or complaint, we will endeavour to deal with it comprehensively and reach an outcome with which all parties are satisfied. If you are not satisfied with our response to your complaint (after providing us with a reasonable time to respond) or would like further information about privacy in Australia, then we suggest that you contact the Office of the Australian Information Commissioner’s website.
How this policy changes
Version 3 (November 2023)
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