At Dealer Drive Australia Pty Ltd (ACN 165 751 093) (“Dealer Drive”, “we”, “our” or “us”) we recognise the importance of your privacy and understand your concerns regarding the security of the personal information which you provide to us.
While our Services may contain links to websites owned by third parties, those websites are not subject to our privacy standards, policies and procedures. We recommend that you make your own enquires as to the privacy policies of these third parties and we are in no way responsible for the privacy practices of these parties.
“Personal information” or “personal data” means any information relating to a natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or an online identifier.
We collect certain personal information directly from you. For example, you provide us with personal information about yourself when you:
We may also collect information about you from other sources, such as from third parties.
If we receive personal information that we have not requested (unsolicited information) then we will destroy or de-identify the information if it is lawful and reasonable to do so.
Information collected directly from youWe may obtain certain personal information from you when you choose to provide it to us.
Examples of the types of personal information that we may collect from you include:
Information we collect automaticallyWe may automatically collect information from you and your devices when you use our Services. This may include your IP address, the type of browser and device you use to access the Services, the web page you visited before coming to our websites, and other identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services that track your location and distance of your test drive.
We note that our websites are not designed to respond to “do not track” signals received from browsers.
Analytics We may use third-party web analytics services on our Services, such as Google Analytics. These service providers help us analyse how users use our Services.
Information we collect from other sourcesWe may collect information about you from other sources, such ascar dealerships, third party service providers whose products integrate with our Services or other independent third parties who are legally allowed to share your information with us.
We use technologies like cookies, pixel tags and web beacons to recognises you when you to visit our website or use our Services and to provide, improve, protect and promote our Services.
What are cookies? A "cookie" is a small text file which is placed on your computer or device by our webpage servers when you access our Services. The purpose of a cookie is to help analyse web traffic and to allow our Services to respond to you when you return to our Services. Cookies are also used to enhance the secure use of our Services.
Cookies are frequently used and in themselves do not identify the user, just the computer used.
Cookies help us: remember your username for your next visit; remember information regarding your recent drives; and understand how you are interacting with our Services so that we can improve them based on that information.
Web BeaconsWe also may use “web beacons” on our Services. A web beacon, also known as a pixel tag or clear GIF, may be used to transmit information collected through cookies to our service providers’ servers, such as the server of Google AdWords. These web beacons enable our service providers to compile anonymous information about your browsing activity on the Services.
Disabling Cookies You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. However, if you decide not to display cookies you may not experience optimum performance of our Site.
We collect, hold, use and disclose personal information from you or about you where it is reasonably necessary for us to carry out our business functions and activities and as necessary to provide the Services to you. We also collect, hold, use and disclose your personal information for related purposes that you would reasonably expect, such as our administrative and accounting functions.
For example, we may use the information obtained through the Services at your request to:
If we do not collect, hold, use or disclose your personal information, or if you do not consent, then we may not be able to answer your enquiry, complete the transaction you have entered into, or provide our Services to you to the best of our ability.
We use such information to help us to make decisions about maintaining and improving our Services and to assist us in providing an effective service (for example, to adapt our Services to the needs of your device or to allow you to log in to our Services).
We may also use your personal information for purposes which are required by law such as sharing your personal information in order to comply with legal obligations to which we are subject.
We may use the features of Google Analytics for Display Advertisers. That includes obtaining specific visitor cookie data, such as the source, medium and keywords used to visit our Services.
We may use your information to offer you products and services that we think may be of interest to you, unless you have opted out of marketing communications.
We will never provide your information to third parties for marketing purposes without receiving your consent
We normally collect or use information from you where we have your consent to do so, where we need the information to perform a contract with you or to provide our services or products to you upon your request, or where the processing is in our legitimate interests and not overridden by your data protection interests or rights and freedoms.
For example, when we:
We may share your personal information as follows:
Our service providers promise to safeguard your personal information and are not permitted to use it for their own purposes.
Where we wish to use or disclose your personal information for other purposes, we will obtain your prior consent.
Otherwise, we will only disclose your personal information to third parties without your consent if the disclosure is:
Information shared to your administrator Your administrator may have the ability to access and control your Dealer Drive account. They will be able to access the personal information that is submitted to our Services by you, including any your reviews and feedback you provide. They will also be able to access data in relation to your test drive, including the car you drove and the route of your test drive.
Third Party Analytics ServicesWe may use third-party web analytics services on our Services, such as Google Analytics. These service providers help us analyse how users use our Services. The information collected for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers. These service providers may retain and use anonymised, aggregated data collected from users of our Services in connection with their own businesses, including in order to improve their products and services.
Company reorganisationIn the event that we undergo reorganisation or are sold to a third party, any personal information we hold about you may be transferred to that re-organised entity or third party in compliance with applicable law.
We respect the privacy of personal information and will take reasonable steps to keep it strictly confidential.
Your personal information may be held and stored on paper, by electronic means or both. We have physical, electronic and procedural safeguards in place for personal information and take reasonable steps to ensure that your personal information is protected from misuse, interference, loss and unauthorized access, modification and disclosure.
The steps we take to protect your personal information include the following:
Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via our website whilst it is in transit over the internet and any such submission is at your own risk.
We aim to only hold and store your data in the country in which you reside or in which you accessed the Services. However your personal information may be transferred to our affiliates of service providers in Australia, the United Kingdom, Canada or elsewhere. By using our Services you consent to such disclosure. We will only disclose your information to such locations if permitted by law.
If your personal information is disclosed to another country we will ensure that any disclosure is in accordance with the relevant laws, and that appropriate safeguards are put in place.
We will only retain your personal information for as long as is reasonable necessary in relation to the purposes for which it was collected. We will also retain personal information to ensure compliance with any applicable statutory or regulatory obligations imposed on us in relation to the retention of records.
Where you have requested we stop processing your personal information for marketing purposes, we may retain a record of your request to ensure we abide by your request in the future.
When your information is no longer needed, or if you request that we delete any personal information which we hold about you, we will use secure methods to destroy or to permanently de-identify your personal information when it is no longer needed. For example, paper records are shredded or destroyed securely and any electronic records are deleted from all locations, to the best of our ability, or permanently de-identified.
Under the legislation applicable to you, you may be entitled to exercise some or all of the following rights:
Our Services are not directed at children under the age of 16.
If we learn that we have collected personal information of a child under 16 years old we will take steps to delete such information as soon as possible unless consent is given or authorised by the holder of parental responsibility over the child. If such consent is provided, the personal information will only be collected and used to the extent of the consent given.
This policy was last updated on 20 June 2018.
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